At Active Bounty, we aim to deliver your orders quickly, safely, and with complete transparency. Here’s everything you need to know about how we process, ship, and deliver your items.

Order Processing

  • Once you place an order, our team starts preparing it right away.
  • Processing usually takes 1–3 business days, depending on order volume.
  • Orders placed on weekends or holidays will be handled the next business day.
  • When your order is shipped, you’ll receive an email with your tracking details

Shipping Time

  • Delivery times depend on your location and the shipping method used.
  • Most orders are delivered within 6 – 11 business days after dispatch.
  • Remote or rural areas may require additional time.
  • Please note that courier delays, holidays, or unforeseen issues may affect delivery times — but we’ll always do our best to keep things moving.

Shipping Costs

  • Shipping fees  will be calculated and shown at checkout before you confirm your order.
  • Occasionally, we may offer free shipping promotions — these will be clearly mentioned on the website.

Incorrect or Incomplete Address

  • Please double-check your address before completing your order.
  • If you entered the wrong address, contact us immediately.
  • If the order is already shipped, we may not be able to change the address.
  • If the package is returned to us due to incorrect address details, the customer may be responsible for paying re-delivery charges.

Lost, Stolen, or Delayed Packages

  • If your package is marked as delivered but you did not receive it, please reach out to us and your local courier service.
  • We’ll do our best to help resolve the issue, but once a package is confirmed delivered to the provided address, responsibility may shift to the courier.
  • For delayed shipments, allow a few extra days — sometimes delays happen due to weather or courier workload.

How to Contact Us

If you have any questions,  just get in touch. Our contact info is available on the website.